You found a awesome free to play game that has a customer service line. You contacted them, and they have told you and showed you examples of what the game company did when they caught "Terms of Use" violators. They also did a diagnostics on your pc and said that your pc requirements exceed the minimum requirements. They have listed all of their planned maintenance on their forms in which they list every detail changes to the game. They fix all of the in-game bugs. They have excellent customer service. Now the next step is to figure out if you should start spending money.
Games like wartune offers a monthly membership (called "VIP" in wartune) where you get weekly items, no cool down time on some things, automatically pull some items, double experience points, and so forth. However, there are many things it don't offer but it should. Below are a list of items that the game's monthly membership SHOULD offer before you decide to subscribe to one:
- Missed multi-player dungeons
Does your game only allow you to do x amount of multi-player dungeon attempts per day? Do you lose that attempt if you don't run it on that day? You shouldn't with a membership. Memberships should allow people to all any missed multi-player dungeons to the next day (rolled-over). Not everyone has time each day to do all of multi-player dungeons. Why should people who are paying lose them?
- Server transfer
Are you stuck in a rotten server where there players are rude? Did you find a new job in which it causes you to miss many of the server's events so you need to change time zones? Are you having problems finding people to do multi-player dungeons? It's time to change servers! You should at least be allowed to change servers at least 1-2 a year.
- eliminate blitz time
Some games after completing campaigns or things that you don't need other players to complete allow people to "blitz" a dungeon. What a blitz does is you don't actually have to run the dungeon, the game will run it for you showing you a clock at how much time is left. Memberships should allow you to reduce the blitz time or eliminate the timer all together.
- Missed time events
Won't be around for a timed event? No fear, you should be able to make up for it by claiming half rewards for missing it or perhaps a challenge where instead you have a timed event or you fights bots instead of players. (Note there are many different type of events that may be timed, some may be easy to make up while others almost impossible to make up)
What other things do you think monthly memberships should offer players?
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