R2, Kongerate & kabam all have something in common.... they have no respect for paying customers nor do they believe in customer service. It's simple, they host the game wartune which is owned by 7-road also known as proficient city. I will at least give some credit to yahoo since they stop hosting servers of wartune and gave them to kabam (if I have time, I'll provide links at a different time). The others hosts seem have no desire for any customer service since they keep putting up with proficient city's incompetence.
Just last week, wartune had a consecutive recharge event where if you recharged your account for every 1, 3, 5, 7, and 10 days you would claim a reward. Apparently there was problems with the 10th day recharge where it didn't give out the rewards. Instead, it appeared that you had to recharge for 11 straight days for the 10th day to work.
Then, they issue this statement:
"An issue occurred with the Accumulative Recharge Bonus event which started from June 17th and ended on June 28th. We deeply apologize for the inconvenience caused by the issue and appreciate your understanding. Compesation for the Accumulative Recharge issue will be sent within 3 days after the event ends."
NO, YOU ARE NOT sorry proficient city. Your rotten communism supporting company keeps making these mistakes... now weekly. You have no interest in making any comments or addressing ANY OF THESE LEGEDMETE REPORTED BUGS. All you do is take advantage of ego-driven cashers who can't control themselves and who think they have something to prove. All you are doing is ruining your reputation and the reputation of other gaming companies like R2, Kongerate, and kabam and it is because of YOU that I started this blog and I hope my blog inspires people to avoid all of your games completely since you have once again proven you have no desire to offer superior customer service to your "free service."
As for people who cash at these sites, please stop and demand that they fix their bugs, enforce their TOS to the fullest extent before considering them giving a dime in game that is completely free to play! As I have said in my previous posts, you are REWARDING gaming companies like proficient city for their poor service.
By the way, proficient city haven't told people who participated in the recharge event what the compensation (at least I spelt this word correctly) pack would be yet and they said it would occur within three days.
Tuesday, June 30, 2015
Example of crybaby heavy casher whining about rotten cutomer service
I always get great joy and comic relief when I see heavy cashers complain & whine about in-game issues in their "pay to win" game. Not too long ago, I came across this whiner in the forms where they had problems "recharging" or purchasing in-game currency.
Perhaps Darkst0rm, YOU ARE the problem. Why do you keep rewarding games like wartune for their rotten customer service? Guess people can't control their ego's and think by cashing in rotten games like wartune is the answer.
By the way, if a heavy casher wants me to remove a post about them, you will need to send me a cashier's check for at least $25,000. Contact me for an address. Sorry but I have bills to pay and if you can spend thousands of dollars a month on a game, then my amount I am requesting should be a drop in the bucket.
Perhaps Darkst0rm, YOU ARE the problem. Why do you keep rewarding games like wartune for their rotten customer service? Guess people can't control their ego's and think by cashing in rotten games like wartune is the answer.
By the way, if a heavy casher wants me to remove a post about them, you will need to send me a cashier's check for at least $25,000. Contact me for an address. Sorry but I have bills to pay and if you can spend thousands of dollars a month on a game, then my amount I am requesting should be a drop in the bucket.
Sunday, June 28, 2015
Issues with "One Size Fits All" cashing in "free to play" games
Free to games like "Wartune" always offers stuff to buy in their store usually with currency that you can only get by paying with US dollars to help your character get ahead. At times, they will offer "specials" when you purchase a certain amount of in-game currency using US dollars. The same goes with spending in-game currency. At times the game will give you items when you spend a certain amount. Each player can get the same rewards regardless of how many times they purchased currency or how strong they are.
I think that using the "One Size Fits All" approach I mentioned above isn't a good idea for any games especially "free to play" games. I consider this concept in a way like wealth discrimination. There are some people who can't afford the US dollar cost of casher items. There are other people who can easily afford it. Everyone else would be in the middle. For comparison, let's say we have $1000 recharge event. Here is % of some set incomes per year:
$20,000 5% of income
$50,000 2% of income
$100,000 1% of income
$500,000 0.2% of income
and so forth.....
So if you offer a constant rate, the amount of income that person makes will affect them to make a decision if to purchase or not.
There is also another factor, the strength of your character. Regardless of how strong your character is, you will be offered the same price for items or purchasing in-game currency.
Games like wartune should offer "fluid" prices for their items that you can only purchase using in-game currency with US dollars. If a player has demonstrated that they are willing to spend lots of money to build their character, then the prices for the items in the game should go up as well. In addition, if they are buying the same item, that item's price should go up with each purchase. Here are some reasons why:
1. When players buy items, they will hit that item cap far sooner than people who don't buy it. This encourages the game developers to release new junk into the game where cashers can spend more money on new items otherwise the casher may get bored and quit or may quit because they have already spent money but now needs to spend more money to stay ahead.
2. Why would a non-casher spend a lot of money knowing that won't be enough money to catch up at the same prices? I bet if a non or light casher saw a great one time deal, they would spend some money to buy some items in which they wouldn't have purchased.
3. Since games like to release new junk to the game, they have no choice but to make the current items easier to get in the game (If they wouldn't have made some items easier to get, I would have quit wartune already). Some people like taking their time and getting these items. Others would get annoyed when they spent countless hours trying to get their item(s) only to find out that they made it easier to get a few months down the line.
Below are some more additional issues that a "free to play" game could run into:
1. Someone starting 2+ years into the game will have a different gaming experience than someone who started shortly after it opened. The game has to make stuff easier to get for the person who started 2+ years later than the person who started the game out shortly after it opened. (I know if I wanted to start playing World of Warcraft, I would rather start out at the first release and slowly work my way into the expansion packs but I think this is almost impossible now)
2. Someone who truly hasn't cashed but is able to keep up with some of the light - moderate cashers will be underappreciated and their achievement will most likely go unnoticed (I would fall into this on Wartune).
3. Offering items that you can only get by spending certain amount of money, making the item(s)almost impossible to get any other way, and/or offering items at limited times will turn off players.
4. At anytime the gaming company can decide to pull the plug on the game losing all of your investments.
These are many more reasons but most gamers should be able to relate to the reason(s) I listed. But these are factors everyone should consider outside of customer service before making a decision to spend money in your "free to play" game (or any game).
I think that using the "One Size Fits All" approach I mentioned above isn't a good idea for any games especially "free to play" games. I consider this concept in a way like wealth discrimination. There are some people who can't afford the US dollar cost of casher items. There are other people who can easily afford it. Everyone else would be in the middle. For comparison, let's say we have $1000 recharge event. Here is % of some set incomes per year:
$20,000 5% of income
$50,000 2% of income
$100,000 1% of income
$500,000 0.2% of income
and so forth.....
So if you offer a constant rate, the amount of income that person makes will affect them to make a decision if to purchase or not.
There is also another factor, the strength of your character. Regardless of how strong your character is, you will be offered the same price for items or purchasing in-game currency.
Games like wartune should offer "fluid" prices for their items that you can only purchase using in-game currency with US dollars. If a player has demonstrated that they are willing to spend lots of money to build their character, then the prices for the items in the game should go up as well. In addition, if they are buying the same item, that item's price should go up with each purchase. Here are some reasons why:
1. When players buy items, they will hit that item cap far sooner than people who don't buy it. This encourages the game developers to release new junk into the game where cashers can spend more money on new items otherwise the casher may get bored and quit or may quit because they have already spent money but now needs to spend more money to stay ahead.
2. Why would a non-casher spend a lot of money knowing that won't be enough money to catch up at the same prices? I bet if a non or light casher saw a great one time deal, they would spend some money to buy some items in which they wouldn't have purchased.
3. Since games like to release new junk to the game, they have no choice but to make the current items easier to get in the game (If they wouldn't have made some items easier to get, I would have quit wartune already). Some people like taking their time and getting these items. Others would get annoyed when they spent countless hours trying to get their item(s) only to find out that they made it easier to get a few months down the line.
Below are some more additional issues that a "free to play" game could run into:
1. Someone starting 2+ years into the game will have a different gaming experience than someone who started shortly after it opened. The game has to make stuff easier to get for the person who started 2+ years later than the person who started the game out shortly after it opened. (I know if I wanted to start playing World of Warcraft, I would rather start out at the first release and slowly work my way into the expansion packs but I think this is almost impossible now)
2. Someone who truly hasn't cashed but is able to keep up with some of the light - moderate cashers will be underappreciated and their achievement will most likely go unnoticed (I would fall into this on Wartune).
3. Offering items that you can only get by spending certain amount of money, making the item(s)almost impossible to get any other way, and/or offering items at limited times will turn off players.
4. At anytime the gaming company can decide to pull the plug on the game losing all of your investments.
These are many more reasons but most gamers should be able to relate to the reason(s) I listed. But these are factors everyone should consider outside of customer service before making a decision to spend money in your "free to play" game (or any game).
Wednesday, June 24, 2015
Even more rotten customer service from r2 / proficient city
Today in the game "wartune," two new events was added today. They are:
Both of these events start at 6/25/2015, one at 19:55 and 20:00. REALLY? Then, a footnote appeared on their weekly maintenance announcement:
"We appologized for the inconvenience caused by the early-opened Chaos War, the issue has been scheduled to be fixed in the maintenance on 6/25. Please keep an eye on our official websites and forums for the specific time schedule for Chaos War. Thanks."
This is yet another example of how r2 / proficient city has no respect for their cashers. They continually let these kinds of thing slip. People like this are not bothered because they keep cashing and cashing and cashing. (If they claim they are, they would STOP SPENDING THEIR MONEY ON THE GAME, PERIOD!!!) So I put the blame on cashers because they constantly spend money and reward r2 / proficient city to keep screwing up.
Tuesday, June 23, 2015
R2/proficient city refuses to ban people violating their Terms of Use
As I have addressed in the past, each time you create a character in any type of game, you have to agree to terms of use. In return, I demand and expect that the gaming company fully enforces the Terms of Use to the fullest extent. And, I claim that people who are following the TOU to the fullest extent are being scammed by the gaming company when they are not taking any action against players that are not following TOU to the fullest extent.
I recently came across this form post on r2 wartune forms regarding sharing their account. R2's terms of use specifically states:
"You are responsible for maintaining the confidentiality of your password and are responsible for any harm resulting from your disclosure, or authorization of the disclosure of your password or from any person's use of your password to gain access to your account or account name. At no time should you respond to an online request for a password other than in connection with the log-on process to the Services. Should it be determined that you did reveal your password to any third parties, R2Games reserves the right to disable the account."
And when people post things in the form that players suspect accounts are being shared by other players, the moderators seemed to be "conditioned" to say, "file a ticket with screenshots or other proof you may have." I say this is ludacris. Back when I was a administrator and a tournament director for a league over in myleague, anytime a player registers for a tournament, their IP address is logged. They had a nice system where it would flag accounts of multiple people would enter tournaments because the system tracked IP addresses. If myleague can do this, why can't r2/proficient city automatically do this? Oh, they rather scam legitimate players and waste time of legitimate players by filing tickets where it seems that r2/proficient city won't do anything about it.
At the end of that form post, someone posted a link about player reporting and in it, it states the following:
"Someone is piloting another player's account. Piloting is definitely not encouraged and is against our Terms of Service. Piloting can be dangerous because an account has its purchase history under the "My R2" tab and many players decide to link their financial information, leaving their credit card open to unauthorized purchases.
Piloting can also result in unwanted deletion or changing of a character, per the "piloter". Personal quarrels can arise, which may result in them deleting the entire inventory, or completing an event that the owner is unaware of are common problems. This could mean that the "piloted" account isn't being handled in the manner the owner wishes.
As we don't actively seek account sharers, it is up to you to keep your information confidential. We may temporarily or permanently ban an account if we find conclusive evidence of sharing, but generally account piloters are not sought out. This will mean, however, that assistance will be minimal should the safety of an account be breached by sharing sensitive information."
I will make an argument that if this is indeed R2's intention not to actively seek account sharers, it NEEDS to be placed in the terms of use and it needs to be in there. Just because your "billing" information is in there is not a good enough reason not to share your account. Until the statement is placed in the Terms of Use (or they actually start enforcing the Terms of Use to the fullest extent), here are some tips I would recommend on doing:
1. Stop cashing, period. All you are doing my spending any amount of money into the game is rewarding gaming companies like r2/proficient city to continue their lack of terms of use.
2. Share your account. Find someone trustworthy on your game to pilot your character when you won't be around.
3. Purchase a mouse macro program. I am not going to endorse one but the macro program will basically tell you where your mouse should click. This is perfect to use in a game like wartune because it is a 2-d game. Only downfall is that it will take time to set up, but once it works it can save you alot of time and possibly money (better spent money). Some programs can tell your mouse what color pixel it should click (hint: you could create your own bot!) Note: I would encourage people to use bots in wartune because in this post, nothing is being done to players that are using it.
4. Contact a lawyer. Figure out what rights you have and if you can file a lawsuit against the game for damages Terms of Use violators has done to you. And if you are considering to file a lawsuit, please contact me so I know if you have a case or not. (I have considered filing a lawsuit against R2 for damages but I really don't want to pay a lawyer to consult my case)
5. If you are planning on contacting a lawyer, I would recommend recording all of your gaming adventures so that if you have encountered TOU violator you could seek damages. (Heck, I would go as far as estimating how much money your character is worth and sue for that amount).
I recently came across this form post on r2 wartune forms regarding sharing their account. R2's terms of use specifically states:
"You are responsible for maintaining the confidentiality of your password and are responsible for any harm resulting from your disclosure, or authorization of the disclosure of your password or from any person's use of your password to gain access to your account or account name. At no time should you respond to an online request for a password other than in connection with the log-on process to the Services. Should it be determined that you did reveal your password to any third parties, R2Games reserves the right to disable the account."
And when people post things in the form that players suspect accounts are being shared by other players, the moderators seemed to be "conditioned" to say, "file a ticket with screenshots or other proof you may have." I say this is ludacris. Back when I was a administrator and a tournament director for a league over in myleague, anytime a player registers for a tournament, their IP address is logged. They had a nice system where it would flag accounts of multiple people would enter tournaments because the system tracked IP addresses. If myleague can do this, why can't r2/proficient city automatically do this? Oh, they rather scam legitimate players and waste time of legitimate players by filing tickets where it seems that r2/proficient city won't do anything about it.
At the end of that form post, someone posted a link about player reporting and in it, it states the following:
"Someone is piloting another player's account. Piloting is definitely not encouraged and is against our Terms of Service. Piloting can be dangerous because an account has its purchase history under the "My R2" tab and many players decide to link their financial information, leaving their credit card open to unauthorized purchases.
Piloting can also result in unwanted deletion or changing of a character, per the "piloter". Personal quarrels can arise, which may result in them deleting the entire inventory, or completing an event that the owner is unaware of are common problems. This could mean that the "piloted" account isn't being handled in the manner the owner wishes.
As we don't actively seek account sharers, it is up to you to keep your information confidential. We may temporarily or permanently ban an account if we find conclusive evidence of sharing, but generally account piloters are not sought out. This will mean, however, that assistance will be minimal should the safety of an account be breached by sharing sensitive information."
I will make an argument that if this is indeed R2's intention not to actively seek account sharers, it NEEDS to be placed in the terms of use and it needs to be in there. Just because your "billing" information is in there is not a good enough reason not to share your account. Until the statement is placed in the Terms of Use (or they actually start enforcing the Terms of Use to the fullest extent), here are some tips I would recommend on doing:
1. Stop cashing, period. All you are doing my spending any amount of money into the game is rewarding gaming companies like r2/proficient city to continue their lack of terms of use.
2. Share your account. Find someone trustworthy on your game to pilot your character when you won't be around.
3. Purchase a mouse macro program. I am not going to endorse one but the macro program will basically tell you where your mouse should click. This is perfect to use in a game like wartune because it is a 2-d game. Only downfall is that it will take time to set up, but once it works it can save you alot of time and possibly money (better spent money). Some programs can tell your mouse what color pixel it should click (hint: you could create your own bot!) Note: I would encourage people to use bots in wartune because in this post, nothing is being done to players that are using it.
4. Contact a lawyer. Figure out what rights you have and if you can file a lawsuit against the game for damages Terms of Use violators has done to you. And if you are considering to file a lawsuit, please contact me so I know if you have a case or not. (I have considered filing a lawsuit against R2 for damages but I really don't want to pay a lawyer to consult my case)
5. If you are planning on contacting a lawyer, I would recommend recording all of your gaming adventures so that if you have encountered TOU violator you could seek damages. (Heck, I would go as far as estimating how much money your character is worth and sue for that amount).
Wednesday, June 17, 2015
When to purchase "monthly membership" in free to play games
You found a awesome free to play game that has a customer service line. You contacted them, and they have told you and showed you examples of what the game company did when they caught "Terms of Use" violators. They also did a diagnostics on your pc and said that your pc requirements exceed the minimum requirements. They have listed all of their planned maintenance on their forms in which they list every detail changes to the game. They fix all of the in-game bugs. They have excellent customer service. Now the next step is to figure out if you should start spending money.
Games like wartune offers a monthly membership (called "VIP" in wartune) where you get weekly items, no cool down time on some things, automatically pull some items, double experience points, and so forth. However, there are many things it don't offer but it should. Below are a list of items that the game's monthly membership SHOULD offer before you decide to subscribe to one:
- Missed multi-player dungeons
Does your game only allow you to do x amount of multi-player dungeon attempts per day? Do you lose that attempt if you don't run it on that day? You shouldn't with a membership. Memberships should allow people to all any missed multi-player dungeons to the next day (rolled-over). Not everyone has time each day to do all of multi-player dungeons. Why should people who are paying lose them?
- Server transfer
Are you stuck in a rotten server where there players are rude? Did you find a new job in which it causes you to miss many of the server's events so you need to change time zones? Are you having problems finding people to do multi-player dungeons? It's time to change servers! You should at least be allowed to change servers at least 1-2 a year.
- eliminate blitz time
Some games after completing campaigns or things that you don't need other players to complete allow people to "blitz" a dungeon. What a blitz does is you don't actually have to run the dungeon, the game will run it for you showing you a clock at how much time is left. Memberships should allow you to reduce the blitz time or eliminate the timer all together.
- Missed time events
Won't be around for a timed event? No fear, you should be able to make up for it by claiming half rewards for missing it or perhaps a challenge where instead you have a timed event or you fights bots instead of players. (Note there are many different type of events that may be timed, some may be easy to make up while others almost impossible to make up)
What other things do you think monthly memberships should offer players?
Games like wartune offers a monthly membership (called "VIP" in wartune) where you get weekly items, no cool down time on some things, automatically pull some items, double experience points, and so forth. However, there are many things it don't offer but it should. Below are a list of items that the game's monthly membership SHOULD offer before you decide to subscribe to one:
- Missed multi-player dungeons
Does your game only allow you to do x amount of multi-player dungeon attempts per day? Do you lose that attempt if you don't run it on that day? You shouldn't with a membership. Memberships should allow people to all any missed multi-player dungeons to the next day (rolled-over). Not everyone has time each day to do all of multi-player dungeons. Why should people who are paying lose them?
- Server transfer
Are you stuck in a rotten server where there players are rude? Did you find a new job in which it causes you to miss many of the server's events so you need to change time zones? Are you having problems finding people to do multi-player dungeons? It's time to change servers! You should at least be allowed to change servers at least 1-2 a year.
- eliminate blitz time
Some games after completing campaigns or things that you don't need other players to complete allow people to "blitz" a dungeon. What a blitz does is you don't actually have to run the dungeon, the game will run it for you showing you a clock at how much time is left. Memberships should allow you to reduce the blitz time or eliminate the timer all together.
- Missed time events
Won't be around for a timed event? No fear, you should be able to make up for it by claiming half rewards for missing it or perhaps a challenge where instead you have a timed event or you fights bots instead of players. (Note there are many different type of events that may be timed, some may be easy to make up while others almost impossible to make up)
What other things do you think monthly memberships should offer players?
Tuesday, June 16, 2015
Top cashers think they have skill but all they do is brag about their wealth
First off, not all people to play free to play games like wartune has the money to spend. Just because you are able to spend $2,000 per month doesn't mean that the rest of your opponents do. I estimated that 99.99% of all people in the server I played in has quit the game. You seriously enjoy playing a game like wartune where more people are quitting than joining? Who will you brag to when they shut the game down?
Second, you have no skill, just cash. If the game didn't let douchbags like you spend the money like you did, the team that you fought probably would have kicked your ass.
Three, what would you do if someone came to your house and burned it down? You know who did it and so does the police, but they refuse to do anything about it (they would rather eat doughnuts and would). How would that make you feel? If that would make you mad, then why are you ok for proficient city's refusal to enforce TOU to the fullest extent? Same concept.
Last, you are bragging about how rich you are. If you still think this is a game, you are phonies and hypocrite because you wouldn't waste $25,000 + on a game like this.
I understand that it is their choice if they want to spend money on this game. However, if you are going to run around and "brag" about yourself, anyone who listens has the right to respond using the same respect as they did to you. By the way, feel free to send me a cashier's check. I got bills to pay! I would rather have money come to me than to a game that refuses to enforce Terms of Use to the fullest extent.
Thursday, June 11, 2015
Questions I would ask "EC Master" of wartune
Dolly Game Wartune blog recently posted this and this articles on questions they asked an "EC Master" on wartune. I am quite disappointed at the type of questions DollyGame's asked the EC Master since the master was able to answer all of them in a sentence. This got me thinking "what would I ask an "EC Master" if I had the opportunity? Well, below is a list (and possible follow up questions to his answers)
1. Why does 7-road/proficient city allow people to share passwords when the TOC states, "You are responsible for maintaining the confidentiality of your password and are responsible for any harm resulting from your disclosure, or authorization of the disclosure of your password or from any person's use of your password to gain access to your account or account name. At no time should you respond to an online request for a password other than in connection with the log-on process to the Services. Should it be determined that you did reveal your password to any third parties, R2Games reserves the right to disable the account.?"
- Why is this even stated in your TOU if the company has made the decision not to enforce it?
- Why do you force members that they must check off that they agree to use the TOU if you don't fully enforce it?
- Does Proficient City feel that they are scamming players that are following the TOU to the fullest extent when they allow people to share their passwords?
2. Why doesn't proficient city ban accounts that sell their account to a different player?
3. I bet that weekly maintenance dates is planned months ahead of time. Why does proficient city wait 4-6 hours before posting anything about it?
4. Why does proficient city wait until five hours after the oceanic server gets the new events for the day to post an official update?
- Why doesn't proficient city give a couple days notice or vaguely promote new events a few days before they happen?
5. Many players complain about the lag that occurs especially during player vs player events like group arena. Will proficient city make changes to the game such as lower graphic/hide graphics to reduce lag? Why or why not?
- What type of computer do you recommend to players?
- What should players do if they are experiencing lag and their computer exceeds what proficient city recommended?
- Why do you keep telling players to "clear catche" when that doesn't work well?
6. R2 forms has an extensive list of in-game bugs. Why is proficient city not fixing them or making any comments about them?
- Will proficient city fix these bugs, why or why not?
7. When wartune started almost three years ago, there were over 1,000 + active players per server. Now there are only 200+ active players per server. Why has proficient city made the choice to only have 200+ active players per server instead of 1,000+?
- When people are only available for a certain period of time and can't find enough players strong enough to complete a multi-player activity, what is your opinion they should do?
8. Many other games offer people to change servers. Why doesn't proficient city offer people to change servers?
9. Many chests lists many possible items that someone can get. Since many of these costs in-game currency that the best way to get it is by paying US dollars, why doesn't proficient city feel they have to disclose the probability of each item?
- Has confidence interval tests been performed showing that the probability is efficient?
10. Will wartune be around in five or ten years from now? Why?
- Does proficient city have any interest in making games that will last 20+ years?
11. There are many people who have work schedules where they work 12+ hours a day but may have three or more days off in the week. On the days these players work, they probably won't have time to run many multi-player dungeons but would have more than enough time to run them on the days off. Why does proficient city have a "use it or lose it" policy on multi-player dungeons?
- Why can't VIP players accumulate Multi-player attempts if they don't use them?
12. Why has proficient city decided to rank top 100 players/teams for titan wars/class wars by their battle rating instead of how many points they accumulated (before taking their battle rating)?
13. Why does proficient city during maintenance refuse to list every last game detail that is being changed especially big ones that can affect gameplay?
In my opinion, it should be extremely easy to chat to a game representative on all "free to play" games because game players like myself should know answers to these type of questions before deciding if it is a game worth spending money/investing in along with asking questions. Proficient city made a strategic move to overcharge for events and to feed on people ego's. So far it has been working (although 99.99% of players have quit so far) and I hope this blog gets them to wake up.
1. Why does 7-road/proficient city allow people to share passwords when the TOC states, "You are responsible for maintaining the confidentiality of your password and are responsible for any harm resulting from your disclosure, or authorization of the disclosure of your password or from any person's use of your password to gain access to your account or account name. At no time should you respond to an online request for a password other than in connection with the log-on process to the Services. Should it be determined that you did reveal your password to any third parties, R2Games reserves the right to disable the account.?"
- Why is this even stated in your TOU if the company has made the decision not to enforce it?
- Why do you force members that they must check off that they agree to use the TOU if you don't fully enforce it?
- Does Proficient City feel that they are scamming players that are following the TOU to the fullest extent when they allow people to share their passwords?
2. Why doesn't proficient city ban accounts that sell their account to a different player?
3. I bet that weekly maintenance dates is planned months ahead of time. Why does proficient city wait 4-6 hours before posting anything about it?
4. Why does proficient city wait until five hours after the oceanic server gets the new events for the day to post an official update?
- Why doesn't proficient city give a couple days notice or vaguely promote new events a few days before they happen?
5. Many players complain about the lag that occurs especially during player vs player events like group arena. Will proficient city make changes to the game such as lower graphic/hide graphics to reduce lag? Why or why not?
- What type of computer do you recommend to players?
- What should players do if they are experiencing lag and their computer exceeds what proficient city recommended?
- Why do you keep telling players to "clear catche" when that doesn't work well?
6. R2 forms has an extensive list of in-game bugs. Why is proficient city not fixing them or making any comments about them?
- Will proficient city fix these bugs, why or why not?
7. When wartune started almost three years ago, there were over 1,000 + active players per server. Now there are only 200+ active players per server. Why has proficient city made the choice to only have 200+ active players per server instead of 1,000+?
- When people are only available for a certain period of time and can't find enough players strong enough to complete a multi-player activity, what is your opinion they should do?
8. Many other games offer people to change servers. Why doesn't proficient city offer people to change servers?
9. Many chests lists many possible items that someone can get. Since many of these costs in-game currency that the best way to get it is by paying US dollars, why doesn't proficient city feel they have to disclose the probability of each item?
- Has confidence interval tests been performed showing that the probability is efficient?
10. Will wartune be around in five or ten years from now? Why?
- Does proficient city have any interest in making games that will last 20+ years?
11. There are many people who have work schedules where they work 12+ hours a day but may have three or more days off in the week. On the days these players work, they probably won't have time to run many multi-player dungeons but would have more than enough time to run them on the days off. Why does proficient city have a "use it or lose it" policy on multi-player dungeons?
- Why can't VIP players accumulate Multi-player attempts if they don't use them?
12. Why has proficient city decided to rank top 100 players/teams for titan wars/class wars by their battle rating instead of how many points they accumulated (before taking their battle rating)?
13. Why does proficient city during maintenance refuse to list every last game detail that is being changed especially big ones that can affect gameplay?
In my opinion, it should be extremely easy to chat to a game representative on all "free to play" games because game players like myself should know answers to these type of questions before deciding if it is a game worth spending money/investing in along with asking questions. Proficient city made a strategic move to overcharge for events and to feed on people ego's. So far it has been working (although 99.99% of players have quit so far) and I hope this blog gets them to wake up.
Wartune's lack of customer service for month of June
As usual, I always find holes in the game wartune in which the game makers seem to ignore. Here are a few of them:
Continue of lack of notification for Wartune weekly maintenance
History repeats itself. Back in February, I reported that they only gave four to six hour notice when the game was going down for maintenance. Once again they did it again tonight, 6/10/15 with about a six hour notice. Really? How hard is it to post on a calendar when the weekly maintenance will occur and that you will provide an update at a later date? (I recommend that games should be posting server maintenance updates at least 72 hours in advance, if not more). Besides, all they did was add yet another event in which will occur two weeks from this maintenance.
However, I will say that the maintenance for 6/5/15 was announced with over 48 hours notice.
Damage done by Eudaemon DOES NOT count for damage points for world boss & sylph boss
Damage done by my troops count for my total damage delt during events like world boss but somehow eduaemon's aren't? This has been going on for at least two months and has been addressed in the r2 forms but once again, proficient city has no respect for their customers and will not tell their players if damage done by the eudaemon counts or not (in my opinion, damage SHOULD count as it states "every time YOU damage a boss"). I feel that people who spent copious amounts of money to build their eudaemon are being scammed during events like world boss because they are NOT getting rewards they are entitled to. Once again, cashers seem to not care. Perhaps they enjoyed being scammed? Seriously cashers, can I threaten to slap your face unless you pay me $1000?
Warriors call WORKS during world boss
This is a possible beneficial game bug in which if you happen to have warrior's call skill, it will work in other areas besides what it listed on the picture I included. Perhaps this works everywhere in the game, but the description listed only works in two areas. Too bad it only lasts 30 minutes and you have to purchase it using in-game currency in which you can get by paying cash.
Continue of lack of notification for Wartune weekly maintenance
History repeats itself. Back in February, I reported that they only gave four to six hour notice when the game was going down for maintenance. Once again they did it again tonight, 6/10/15 with about a six hour notice. Really? How hard is it to post on a calendar when the weekly maintenance will occur and that you will provide an update at a later date? (I recommend that games should be posting server maintenance updates at least 72 hours in advance, if not more). Besides, all they did was add yet another event in which will occur two weeks from this maintenance.
However, I will say that the maintenance for 6/5/15 was announced with over 48 hours notice.
Damage done by Eudaemon DOES NOT count for damage points for world boss & sylph boss
Damage done by my troops count for my total damage delt during events like world boss but somehow eduaemon's aren't? This has been going on for at least two months and has been addressed in the r2 forms but once again, proficient city has no respect for their customers and will not tell their players if damage done by the eudaemon counts or not (in my opinion, damage SHOULD count as it states "every time YOU damage a boss"). I feel that people who spent copious amounts of money to build their eudaemon are being scammed during events like world boss because they are NOT getting rewards they are entitled to. Once again, cashers seem to not care. Perhaps they enjoyed being scammed? Seriously cashers, can I threaten to slap your face unless you pay me $1000? Warriors call WORKS during world boss
This is a possible beneficial game bug in which if you happen to have warrior's call skill, it will work in other areas besides what it listed on the picture I included. Perhaps this works everywhere in the game, but the description listed only works in two areas. Too bad it only lasts 30 minutes and you have to purchase it using in-game currency in which you can get by paying cash.
Wednesday, June 10, 2015
Proficient city has no respect for paying customers to explain how "league points" work for group arena event
Wartune has a daily event where teams of four people join together in a room and fight other teams in what's called "group arena." Win or lose, you get a couple of items called "insignia" and "league insignia" along with something called "league points" which determines your rank for each battle. You have a rank in group arena, which is divided into four different categories; iron, silver, gold, & diamond. The higher your rank, the more "league insignia" and "league points" you get win or lose per battle or at the end of the week. The rank resets every seven days in which everyone starts over in the iron group. There is one thing that wartune has yet to explain to its gamers..... how does the league points work? Let me explain.
Typically when I run group arena, when I am in iron group, sometimes I will get 30 points for a loss, other times 130 points for a loss (big big difference as in 333% point difference) while sometimes when I win, I will get 50 points or 190 points (280% difference). I have always wondered why this was the case. Here are some screenshots I took showing the big point difference:
On this picture, I have a teammate claiming they got 190 league points while I only got 90 for a win.
On this picture, the top green arrow shows one victory in which I received 190 league points. Bottom green arrow shows another victory but I only received 90 league points.
On this picture, the top red circle was a win with 190 league points, the bottom red circle was a loss but I received 130 league points.
So, why such the huge different in league points? I can't stand it when I run into a casher team, get my butt stomped (when they start gloating about how strong they are, it gets me very angry because they are indirectly telling me just how wealthy they are) and I only receive 30 league points instead of 130 points. Oh, by the way, did I mention that teams have no control on who their opponents are (Well it usually matches people that are of similar level)? The league point distribution has been reported in the r2 forms but has yet been updated or an explanation given.
League points are important because at the end of the week, you get more league insignias the higher your rank is.
So, how do you expect players who have low battle rating or are new that level up fast (or are forced to level up fast because the server they are in is giving an additional 1000% exp) to get enough league insignias to help build their character when they are getting cheated on in group arena when it comes to league points? Anyone want to explain it for me?
Group arena pairings are somewhat bad in wartune, and will only get worse since more people are quitting then starting along with larger battle ranking gaps. Also, group arena can be very time consuming because you need to find three other teammates which can take up to 30 minutes or more since servers are small along with another 30-45 minutes to complete 15 runs (which is the maximum allowed for rewards). Thus, group arena to some people is useless as they will die quickly and get screwed when it comes to points and trying to get enough game items to help build their character or they don't have enough time to find and run with a team.
As usual, free to play games like wartune choses not to offer an explanation exactly as how these points are distributed thus affecting people's gameplay. Yet, we see many cashers continue to cash because they can't control their ego and would rather have their ego satisfied than having good customer service. Sorry, I refuse to pay because I for one want to know exactly how league points are distributed and I hope I encouraged people who are reading this to do the same.
Typically when I run group arena, when I am in iron group, sometimes I will get 30 points for a loss, other times 130 points for a loss (big big difference as in 333% point difference) while sometimes when I win, I will get 50 points or 190 points (280% difference). I have always wondered why this was the case. Here are some screenshots I took showing the big point difference:
On this picture, I have a teammate claiming they got 190 league points while I only got 90 for a win.
On this picture, the top green arrow shows one victory in which I received 190 league points. Bottom green arrow shows another victory but I only received 90 league points.
On this picture, the top red circle was a win with 190 league points, the bottom red circle was a loss but I received 130 league points.
So, why such the huge different in league points? I can't stand it when I run into a casher team, get my butt stomped (when they start gloating about how strong they are, it gets me very angry because they are indirectly telling me just how wealthy they are) and I only receive 30 league points instead of 130 points. Oh, by the way, did I mention that teams have no control on who their opponents are (Well it usually matches people that are of similar level)? The league point distribution has been reported in the r2 forms but has yet been updated or an explanation given.
League points are important because at the end of the week, you get more league insignias the higher your rank is.
So, how do you expect players who have low battle rating or are new that level up fast (or are forced to level up fast because the server they are in is giving an additional 1000% exp) to get enough league insignias to help build their character when they are getting cheated on in group arena when it comes to league points? Anyone want to explain it for me?
Group arena pairings are somewhat bad in wartune, and will only get worse since more people are quitting then starting along with larger battle ranking gaps. Also, group arena can be very time consuming because you need to find three other teammates which can take up to 30 minutes or more since servers are small along with another 30-45 minutes to complete 15 runs (which is the maximum allowed for rewards). Thus, group arena to some people is useless as they will die quickly and get screwed when it comes to points and trying to get enough game items to help build their character or they don't have enough time to find and run with a team.
As usual, free to play games like wartune choses not to offer an explanation exactly as how these points are distributed thus affecting people's gameplay. Yet, we see many cashers continue to cash because they can't control their ego and would rather have their ego satisfied than having good customer service. Sorry, I refuse to pay because I for one want to know exactly how league points are distributed and I hope I encouraged people who are reading this to do the same.
Tuesday, June 9, 2015
Rotten customer service game "Wartune" up for Sale
I recently came across this article stating that changyou is selling 7 road or proficient city which is the owner of wartune for upto 200 million dollars. I will admit I had no idea that wartune was owned by so many different companies. But anyhow, changyou is selling it because they want to focus on mobile games (wartune isn't a mobile game). I checked the stock of changyou today and it seems that they have been flat over the past five years. They haven't broken the $40 mark since October 2013 and the $50 mark since July 2011. I wonder why their stocks peaked at these particular points for a short period of time. Insider trading perhaps? Wouldn't surprise me since they refuse to enforce wartune's TOU to the fullest extent.
So it looks like I will be adding changyou to my list of company hosted games in which I will be boycotting. All they seem to care about is making short term profits on their games by creating them, pretending to have good customer service at the start but once the games takes off, they abandon it and focus on new games thus end up shutting the game down and continuing the cycle. By the look of their stock, they have not grown, only maintained.
Perhaps if this gaming company would focus on keeping players long term (10+ years) with making small additions every couple of months and offering the best customer service & enforcing their Terms of Service to the fullest extent, I bet their stock would take off. People like me would be like, "wow, this game is so fun and not too time consuming! You should try it out!" Course, there are other issues I have with wartune that I'll bring up in a different post.
As for my readers, I strongly suggest that you either stop giving them any money on any of their games expecially games that are hosted by changyou, 7road, proficient city, r2 games, kongregate, armor games, and kabam because I will keep empathizing that you are rewarding the game company by their rotten customer service (or don't bother playing any of their games).
So it looks like I will be adding changyou to my list of company hosted games in which I will be boycotting. All they seem to care about is making short term profits on their games by creating them, pretending to have good customer service at the start but once the games takes off, they abandon it and focus on new games thus end up shutting the game down and continuing the cycle. By the look of their stock, they have not grown, only maintained.
Perhaps if this gaming company would focus on keeping players long term (10+ years) with making small additions every couple of months and offering the best customer service & enforcing their Terms of Service to the fullest extent, I bet their stock would take off. People like me would be like, "wow, this game is so fun and not too time consuming! You should try it out!" Course, there are other issues I have with wartune that I'll bring up in a different post.
As for my readers, I strongly suggest that you either stop giving them any money on any of their games expecially games that are hosted by changyou, 7road, proficient city, r2 games, kongregate, armor games, and kabam because I will keep empathizing that you are rewarding the game company by their rotten customer service (or don't bother playing any of their games).
Tuesday, June 2, 2015
Bloggers who help free to play games make money also criticizes game for rotten customer service
One of my favorite wartune bloggers Wartune Balens Guide recently posted an article "Wartune Scam Warning." In it, they describe an activity where they were doing an activity which required you to spend balens (an in-game currency where you have to purchase it using US dollars) to get some items. Unfortunately they didn't do their research before deciding to spend their hard earned money and spend 1500 balens ($15) for something that is worth about 300 balens ($3).
I honestly don't know if I should laugh at this blogger or not for that article post. In situations like this where wartune offers promotions, you need to make sure your i's are dotted and your t's are crossed and figure out if it is a good value or not. Course there are some people who have almost unlimited financial resource to go out and buy something they don't have (and don't care about the quality of the service; they just want that item so they can "show off" which I can argue that you are showing off your wealth). Based on my experience with wartune or proficient city, they are trying to target people who are quite wealthy offering recharge packs where you can get the maximum benefit for $1,000 per month. That's a lot of money for most middle-class people (in which I believe will only destroy a game in a few years because other people will not be able to catch up, including the new people who join).
I do enjoy reading their blog. I am an Analytical thinker and so is this person. I like the statistical analysis they do in figuring out if spending money on promotions is worth it. Also, I think this person is a hypocrite because at least once a month, I will see them complain at the horrible customer service wartune has but yet help people out if they should spend their money on an event thus giving the game more money than they would have gotten.
I could have easily started a blog offering my experience and helping people get ahead in free to play games like "Wartune" but decided not to because in my opinion people need to start demanding top notch customer service before giving them a penny. In fact, games like wartune that offer such rotten customer service, I wish was more targeted with hacks & bots that would ruin the game's profitability. I would go so far to encourage people that if they know how to use bots or know how to hack to go ahead and use them and share your passwords with other people just because as I posted in a previous article they don't fully enforce their Terms of Use. By doing this, you would harm and hurt the legitimate cashers who spend money on the game and force wartune to fully enforce their TOU, clean up their mess or shut down the game in which I would have no sympathy to cashers who would complain that their game they spend $25,000 on and they lost it all because they didn't demand superior customer service before they started spending. They were perfectly fine at how the customer service was.
I personally think that the Wartune Balens Guide should shut down his blog. Why continue to keep posting articles letting people know when to spend money when in return, the game doesn't compensate him for it (an assumption) and the game offers rotten customer service? Encourage people how to get ahead by using bots/hacks and so forth instead until the game offers superior customer service (or shuts down).
I honestly don't know if I should laugh at this blogger or not for that article post. In situations like this where wartune offers promotions, you need to make sure your i's are dotted and your t's are crossed and figure out if it is a good value or not. Course there are some people who have almost unlimited financial resource to go out and buy something they don't have (and don't care about the quality of the service; they just want that item so they can "show off" which I can argue that you are showing off your wealth). Based on my experience with wartune or proficient city, they are trying to target people who are quite wealthy offering recharge packs where you can get the maximum benefit for $1,000 per month. That's a lot of money for most middle-class people (in which I believe will only destroy a game in a few years because other people will not be able to catch up, including the new people who join).
I do enjoy reading their blog. I am an Analytical thinker and so is this person. I like the statistical analysis they do in figuring out if spending money on promotions is worth it. Also, I think this person is a hypocrite because at least once a month, I will see them complain at the horrible customer service wartune has but yet help people out if they should spend their money on an event thus giving the game more money than they would have gotten.
I could have easily started a blog offering my experience and helping people get ahead in free to play games like "Wartune" but decided not to because in my opinion people need to start demanding top notch customer service before giving them a penny. In fact, games like wartune that offer such rotten customer service, I wish was more targeted with hacks & bots that would ruin the game's profitability. I would go so far to encourage people that if they know how to use bots or know how to hack to go ahead and use them and share your passwords with other people just because as I posted in a previous article they don't fully enforce their Terms of Use. By doing this, you would harm and hurt the legitimate cashers who spend money on the game and force wartune to fully enforce their TOU, clean up their mess or shut down the game in which I would have no sympathy to cashers who would complain that their game they spend $25,000 on and they lost it all because they didn't demand superior customer service before they started spending. They were perfectly fine at how the customer service was.
I personally think that the Wartune Balens Guide should shut down his blog. Why continue to keep posting articles letting people know when to spend money when in return, the game doesn't compensate him for it (an assumption) and the game offers rotten customer service? Encourage people how to get ahead by using bots/hacks and so forth instead until the game offers superior customer service (or shuts down).
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