Reason #5 not to pay "free to play games:" game maker dosn't respect paying consumer

 

 As I was browsing Wartune news to see if any new consumption events (they post the new consumption events shortly after the Oceanic Server is 12AM while r2 forms doesn't post any new consumption events until five hours before the east coast server is 12AM), I came across this:

Apparently a casher finds a problem with a couple of their transactions (or recharging, buying in-game currency using their credit card or paypal).  This continues:

Quite interesting that this moderator keeps responding by "Sorry for responding late."  Anyhow, apparently wartune is saying that this customer owes $139.98.  The customer is claiming that they had problems recharging and has no evidence on their end that wartune was billed.  Wartune is threatening to ban this person's account.  I find it odd that wartune DID NOT supply their financial recards (just a transaction ID) but claiming that a "chargeback" occurred.  This continues:   

This is utterly disgusting.... wartune didn't resolve this but instead made a "concession."   I have no idea who is correct in this situation but I suspect that the player does have proof that no charges was made to any of their accounts and would contact a lawyer to continue disputing while wartune isn't providing any specific payments that was made during the said transactions. 

 

If you have any billing issues on wartune, you cannot call them.  You can only submit tickets.  If your "free to play" game only offers a ticket submission and no customer service telephone number to call, I suggest not to spend your money because you will have a difficult time resolving issues just like this person.   I suspect that this problem is quite common in "free to play" games.  Heck, I even know two people personally who had a hard time canceling their "premium" or was double-billed in wartune and had to go through hurdles to finally resolve this.  If they had a customer service number they could have called, they would have been able to resolve their issues quickly and they probably would return.

 

Would you keep paying someone $100 per month just so they can stop picking on you? If not, why would you keep paying "free to play" games when they offer rotten service?  And, if anyone has a story to share about any "free to play" games customer service, feel free to send me an e-mail (I will need screenshots).