Wartune's lack of customer service week 3/23/2015

This past couple of weeks, I have came across some rotten customer service that cashers keep putting up with in wartune:

1. Wartune banning people without any advance notice
I came across this article in which some cashers are getting banned because you say something on the form that someone didn't like.  I strongly suspect that wartune bans people without warning and does not send you any e-mails stating reasons why you are not banned which you won't find out until you try logging into the game.  Like the article states, it may take weeks for you to get your account active again.  This is quite unfair.

Before I would even consider paying into a "free to play" game, there needs to be a customer service telephone line where I can easily get a hold of someone if something would happen.  Also, I would like to see their banning or suspension process posted in this Terms of Service.  It should be warnings sent out to your e-mail account along with your game before any suspension or ban occurs.  Wartune was made in China which I suspect most employees are mimicking their government as they are communists and probably have no concept on superior customer service (I recommend they should learn how provide superior customer service from American Society of Quality).

2. Severe bugs in wartune's cross-server guild battle
We had our last cross-server guild battle this past Sunday and I ran into a bug where more than four people can enter in the same battle.  My understanding is that only four people can enter.  Clearly that wasn't the case in this picture:

 

As you can see, there are more than four people (most were killed off) in the battle while I was stuck in this battle for quite awhile.  I couldn't even attack any opponents in this battle until someone else from my team died.  The same happened from the opponents team...one would die and another one would enter.  This battle lasted almost eight minutes and I lost time in this bugged up battle where I could have been doing something else.  (Note:  I cut off one side of the battle as I have no desire of identifying myself or any players on my server) How do you expect to get ahead in the game when free to play games don't fully beta test their games before releasing them to the public?  Oh! I know!  Cashers are the beta testers!  Instead of paying people to find bugs in their games, they rather be paid for people to find them!  Real nice... NOT!  I consider that a scam and a rip-off! The Cross Server guild battle has happened fourteen times.  It's sad to see that the developers haven't fixed it.

 

 

 

 

Reason #5 not to pay "free to play games:" game maker dosn't respect paying consumer

 

 As I was browsing Wartune news to see if any new consumption events (they post the new consumption events shortly after the Oceanic Server is 12AM while r2 forms doesn't post any new consumption events until five hours before the east coast server is 12AM), I came across this:

Apparently a casher finds a problem with a couple of their transactions (or recharging, buying in-game currency using their credit card or paypal).  This continues:

Quite interesting that this moderator keeps responding by "Sorry for responding late."  Anyhow, apparently wartune is saying that this customer owes $139.98.  The customer is claiming that they had problems recharging and has no evidence on their end that wartune was billed.  Wartune is threatening to ban this person's account.  I find it odd that wartune DID NOT supply their financial recards (just a transaction ID) but claiming that a "chargeback" occurred.  This continues:   

This is utterly disgusting.... wartune didn't resolve this but instead made a "concession."   I have no idea who is correct in this situation but I suspect that the player does have proof that no charges was made to any of their accounts and would contact a lawyer to continue disputing while wartune isn't providing any specific payments that was made during the said transactions. 

 

If you have any billing issues on wartune, you cannot call them.  You can only submit tickets.  If your "free to play" game only offers a ticket submission and no customer service telephone number to call, I suggest not to spend your money because you will have a difficult time resolving issues just like this person.   I suspect that this problem is quite common in "free to play" games.  Heck, I even know two people personally who had a hard time canceling their "premium" or was double-billed in wartune and had to go through hurdles to finally resolve this.  If they had a customer service number they could have called, they would have been able to resolve their issues quickly and they probably would return.

 

Would you keep paying someone $100 per month just so they can stop picking on you? If not, why would you keep paying "free to play" games when they offer rotten service?  And, if anyone has a story to share about any "free to play" games customer service, feel free to send me an e-mail (I will need screenshots). 

 

 

 

 

 

 

Reason #4 not to pay "free to play" games, the way the producers spend their money

Are you concerned about global warming?  If so, you should go out of your way and buy products that have the least carbon footprint so you are protecting the planet and supporting in surpressing global warming.  What about if you are offended that your union dues are going to pay for stuff like this?  Why would I bring this topic up here?  Because you probably never thought about how would the seller spend their money.

The same should apply for any free-to-play games where spending money is completely optional.  You should at least figure out how they would spend their money.  In a way, you are making a donation (except to a for-profit company instead of a non-profit) but again you are purchasing in-game stuff where you can only use it on that game and nowhere else.  Do your research about the game you are considering in opening your wallet.  Contact them and ask them questions.  Use google to research.  Another site to research your game is better buisness bureau.

For example, r2 is located in Arizona so chances are, if you like that area in all aspects (political, environment, economy, etc.) then it would be a good bet that your money will be spend the way you want to.  Course if you don't like that area, I wouldn't recommend spending money. 

Another example would be proficient city which is the creator of wartune.  They are in China.  Chances are, most of your money would go there supporting their economy (and in my opinion by cashing on wartune you probably are supporting communism).  If any of this doesn't bother you, go ahead and spend your hard earned money (unless you are one of the few that inherited your money).  If it does, find a different game to play!

Some examples of in-game problems on free to play games

It's quite amazing that people can't control their ego when problems occur in games.  They rather continue to reward the game they play by allowing bug to exist for a long period of time so they can remain a stronger player instead of demanding their game to fix all game problems.  Cashers in my opinion who spend any kind of money on a game and whine about problems are hypocrites and are rewarding the game maker for not fixing their problems.

This week alone, I came across three in-game issues in wartune that I would like to share:

Issue 1 - events not refreshing:  The servers went down this weekened so the game can adjust the clock due to daylight savings time.  Couple days later, many game events didn't reset after reset time. Many people like myself lost out of a day's worth of some activities.  Long-term this isn't a big deal but what was bad was how r2 - one of the hosts of wartune handled it.  They didn't even bother posting anything official about this bug that occurred.  We did receive a compensation package but it was crummy and didn't allow us to go back and do events that many people missed out on for a day. 
My solution: All "premium" players in any free to play game should have any attempts that they missed on a prior day "stacked," meaning if they miss one attempt one day, it will carry over to the next day.  Wartune unfortunately does not give their "premium" (VIP) players this option. By doing this, all of the VIP players would have been able to do some of their daily events at a later time and if they miss a few days, they can make up all of the events that they lost out on.

Issue 2- sylph bots:    I get great comic relief on people who complain about people using  programs or "bots" to perform some of in-game tasks and the game does absolutely nothing about this problem.  My solution would be for the gaming site to fully enforce their terms of service which wartune does not (this will be a future topic I will address).  My solution:  Stop paying for a game that allow bots and instead spend money on a bot program instead until the game starts to crack down and ban people that use bots.

Issue 3 - jewel hunt bug: I just found out about this beneficial bug on a game event where you can increase your rewards while doing the event.  Bugs like this are rare on the game but it seems that the game knows about it for awhile and does not want to fix it.  It looks like some people have been banned for using this bug and other haven't (particularly cashers). My solution:  I would say if you are able to, take advantage of this bug until wartune gets off their lazy butt and fixes it. It seems that if you do spend some money on this game, you are immune from being banned by taking advantage of this bug.